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Limited Warranty

Version 3 ·

Effective date: October 27, 2026

This Limited Warranty is given by DESTEC SOLUTIONS, LLC, doing business as Destec Solutions, 777 Brickell Avenue, Suite 500, Miami, FL 33131 ("we," "us"), to the original buyer of products bought on the Smart Call Store.

1. What is covered

We warrant that Smart Call call buttons (P1 and R1), L4 watches and repeaters will be free from defects in materials and workmanship under normal use for 1 year from the delivery date.

2. What we will do

If a covered product fails during the warranty period, you send it to us and we check it. If we confirm a covered defect, we ship you a new unit of the same or an equivalent product. In some cases, after troubleshooting with you, we may repair the product instead.

This warranty does not provide refunds. A new unit or a repair is your sole remedy under this warranty. A new or repaired product is covered for the rest of the original warranty period. If fewer than 90 days of that period are left, it is covered for 90 days from the day you receive it.

3. Faulty on arrival

If a product does not work when it arrives, the same steps apply: open a claim, send it to us, and we ship a new unit once we confirm the fault. To return an unused item for a refund instead, see our Returns Policy (7 days from delivery).

4. What is not covered

  • The 23A battery in the call buttons, which is a consumable. (The L4's rechargeable battery is covered for the 1-year warranty period.)
  • Normal wear, scratches and cosmetic damage.
  • Damage from accidents, drops, misuse, liquid beyond the product's water resistance, fire, power surges or other external causes.
  • Products opened, repaired or modified by anyone other than us.
  • Problems caused by radio interference, building layout or range limits, or by use outside the product instructions.
  • The 3M mounting tape and the surface it is applied to.

If we check an item and find damage this warranty doesn't cover, we tell you why. We keep and recycle an item the warranty doesn't cover. If you want it back, ask within 30 days of our rejection email and we ship it to you at your cost.

5. How to make a claim

  1. Sign in to your account at smartcalltogo.com, open the order and choose Warranty claim. You can also email contact@destecsolutions.com or call +1 888 237 3011.
  2. Describe the issue and add a photo or video.
  3. Our support team troubleshoots with you.
  4. If it still doesn't work, we email you where and how to send the item. You pay the shipping to us.
  5. When it reaches us, we check it and email you the result.
  6. If the warranty covers it, we ship you a new unit and email the tracking number.

We may ask for proof of purchase. Your order in your account counts as proof.

6. Limits

To the extent the law allows, any implied warranty, including merchantability and fitness for a particular purpose, is limited to the 1-year warranty period. We are not liable for indirect, incidental or consequential damages. Some states do not allow these limits, so they may not apply to you. This warranty gives you specific legal rights, and you may have other rights that vary by state.

7. Contact

DESTEC SOLUTIONS, LLC, 777 Brickell Avenue, Suite 500, Miami, FL 33131 Phone: +1 888 237 3011 Email: contact@destecsolutions.com

Limited Warranty | Destec